Policy Summary: BajiLive does not sell, rent, or disclose your personal information to third parties without your consent. All data is protected by 256-bit SSL encryption and managed in accordance with Malaysia's PDPA 2010.
1Introduction & Scope of Privacy Policy
This Privacy Policy describes how BajiLive ("we", "the bajilive platform", or "the Company") collects, processes, stores, and protects your personal information when you use the bajilive-khelo.com website and all related services, including Live Casino, Slots, Poker, Lottery, Virtual Sports, Roulette, Badminton, and Sports Betting.
By registering and using the bajilive, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please discontinue your use of our services.
This Privacy Policy forms part of your agreement with bajilive and should be read together with Terms & Conditions ours. For matters relating to responsible gambling and player protection, please refer to our Responsible Gaming us.
We encourage you to read this document carefully. This policy is written in Bahasa Melayu to ensure every Malaysian player can understand it clearly and thoroughly without any confusion.
2Types of Personal Data We Collect
BajiLive collects several categories of personal information to enable us to provide safe, fair, and quality services to Malaysian players. Below are full details of the data we collect:
2.1 Registration & Identity Information
| Data Type | Example | Primary Purpose |
|---|---|---|
| Full name | As per MyKad / Passport | Identity verification (KYC) |
| Date of birth | DD/MM/YYYY | Age verification (18+) |
| National identification number | MyKad / Passport Number | KYC & AML compliance |
| Email address | Name@email.com | Communication & account security |
| Phone number | +601X-XXXXXXX | Two-factor authentication (2FA) |
| Residential address | Malaysian mailing address | Regulatory compliance |
2.2 Financial & Transaction Information
To process your deposits and withdrawals via Malaysian payment methods such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u / CIMB Clicks), we are required to collect certain financial information:
- Payment method used (name of e-wallet or bank)
- Associated account numbers (stored in encrypted format)
- Deposit and withdrawal transaction history in MYR
- Payment verification information from service providers
We do not store credit/debit card numbers directly. All payment information is processed through PCI-DSS certified payment gateways.
2.3 Usage & Technical Data
When you browse and play on the platform bajilive, we automatically collect technical data including:
- IP address and geographic location (state in Malaysia)
- Device type, operating system, and web browser used
- Game history, betting activity, and platform usage
- Login timestamps, session duration, and in-platform activity logs
- Cookie data and related tracking technologies
3How We Use Your Data
BajiLive using your personal information only for legitimate and specific purposes. We will not use your data for any other purpose without notifying you in advance. The following are the primary purposes for which your data is used:
- Account Management: Creating and managing accounts bajilive your account, including identity verification and profile maintenance.
- Transaction Processing: Processes deposits in RM, withdrawals, and all financial transactions through legitimate Malaysian payment methods.
- KYC & AML Compliance: Fulfilling legal obligations related to Know Your Customer (KYC) and anti-money laundering (AML) requirements.
- Platform Security: Detect and prevent fraud, unauthorised access, and suspicious activity on your account.
- Customer Support: Responding to enquiries, resolving complaints, and providing technical support to members.
- Marketing Communications: Sending promotions, bonus offers, and updates on new games — only if you have consented to receive such communications.
- Service Improvement: Analysing usage patterns to improve your gaming experience on the platform bajilive.
- Legal Compliance: Fulfilling applicable legal and regulatory obligations in Malaysia.
We only use your data on valid legal grounds — whether that is your consent, contractual necessity, a legal obligation, or legitimate interests that do not override your privacy rights.
4Data Sharing & Disclosure
BajiLive does not sell or rent your personal data to any third party for marketing purposes. However, in certain limited circumstances, we may share your information with the following parties:
4.1 Third-Party Service Providers
We share only the necessary information with service providers that support our operations bajilive, including:
- Payment gateway providers (Touch 'n Go, GrabPay, DuitNow, FPX, etc.) for processing transactions
- Licensed game providers offering slots, live casino, and poker on our platform
- Security-certified cloud service and data hosting providers
- Data analytics companies that help us understand platform usage patterns
All these third-party providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes specified by bajilive only.
4.2 Legal Requirements
We may disclose your information where required by Malaysian law, court order, or lawful request from law enforcement authorities, including investigations related to illegal activity or financial fraud.
4.3 Business Transfers
In the event of a merger, acquisition, or transfer of business assets bajilive, user data may be transferred as part of the business assets. You will be notified in advance via your registered email should such a situation arise.
5Security & Data Protection
BajiLive invests seriously in security infrastructure to protect the personal data of all our Malaysian members. The security measures we have implemented include:
- 256-bit SSL Encryption: All communications between your browser and our servers bajilive encrypted to the highest industry standards.
- Two-Factor Authentication (2FA): An additional layer of security via OTP codes sent to your registered Malaysian phone number.
- 24/7 Monitoring: An automated intrusion detection system operates around the clock to identify suspicious activity.
- Encrypted Data Storage: All sensitive data is stored in encrypted format on servers protected by multiple layers of firewalls.
- Regular Security Audits: Third-party security assessments are conducted on a regular basis to identify and address any system vulnerabilities.
- Internal Access Controls: Authorised staff only bajilive who are authorised may access user data, and all access is recorded and audited.
While no system is 100% impenetrable, bajilive applies bank-grade security standards to ensure your data is protected at the highest level at all times.
6Cookies & Tracking Technologies
Platform bajilive uses cookies and similar tracking technologies to enhance the user experience and ensure the platform's core functions work properly.
6.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Enables core platform functions, login, and gaming sessions | Session only |
| Performance Cookies | Collecting anonymous usage data to improve the platform | 12 months |
| Functional Cookies | Saving your preferences such as language and display settings | 12 months |
| Marketing Cookies | Displaying relevant promotions and measuring advertising effectiveness | 30 days |
You can manage or disable cookies through your web browser settings at any time. Please note that disabling essential cookies may affect certain functions of the bajilive.
7Your Privacy Rights as a User
As a user bajilive residing in Malaysia, you have the following rights under Malaysia's Personal Data Protection Act 2010 (PDPA):
Right of Access
Requesting a copy of the personal data we hold about you
Right to Rectification
Correcting inaccurate or incomplete data
Right to Erasure
Request deletion of your data in certain permitted circumstances
Right to Object
Objecting to the processing of your data for direct marketing purposes
Right to Portability
Receiving your data in a machine-readable format
Right to Restrict
Restricting the processing of your data under certain circumstances
Withdraw Consent
Withdrawing consent for data processing at any time
To exercise any of the rights above, please contact the privacy team bajilive via email at support@bajilive-khelo.com. We will respond to your request within 14 working days.
8Data Retention Period
BajiLive retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy or as required under Malaysian law.
- Active account data: Retained for the duration your account remains active and for 5 years after account closure for legal compliance purposes.
- Financial transaction records: Retained for 7 years in accordance with Malaysian financial legal requirements.
- Security logs: Retained for 12 months for investigation and fraud prevention purposes.
- Support communication data: Retained for 2 years from the date of last interaction.
- Marketing data: Retained until you withdraw your consent or request removal from the mailing list.
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you.
9Changes to This Privacy Policy
BajiLive reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any material changes will be communicated to you via:
- Email notice to your registered address at least 14 days before changes take effect
- A clear notice is displayed on the platform's main page bajilive
- Update the "Last Updated" date at the top of this document
Continued use of the platform bajilive after the changes take effect constitutes your acceptance of the updated policy. We recommend that you review this page periodically.
10Contact Our Privacy Officer
If you have any questions, concerns, or complaints regarding this Privacy Policy or how bajilive managing your personal data, please contact us through the following channels:
- Privacy Email: support@bajilive-khelo.com
- Live Chat: Available 24/7 at bajilive-khelo.com
- Email Response Time: Within 2 working days
- Data Rights Request Response Time: Within 14 working days
You may also refer to the FAQ page our team for answers to general questions about privacy and account security.